Workplace listening
Active listening in a professional environment
Workplace listening is a type of active listening that is generally employed in a professional environment. Listening skills are imperative for career success, organizational effectiveness, and worker satisfaction. Workplace listening includes understanding the listening process (i.e. perception, interpretation, evaluation, and action) and its barriers that hamper the flow of that process. Like other skills, there are specific techniques for improving workplace listening effectiveness. Moreover, it is imperative to become aware of the role of nonverbal communication in communicating in the workplace, as understanding messages wholly entails more than simple verbal messages.
See also
- Active listening – Technique of both listening to what is said and replying with an accurate summary
- Informational listening – Listening focused on understanding a message
- Nonverbal communication – Interpersonal communication through wordless (mostly visual) cues
- Reflective listening – Communication strategy
- Appreciative listening – Listening behaviour targeting media for enjoyment
References
- Anderson. P.A. (2008). Nonverbal Communication Forms and Functions (2nd ed.). Long Grove: Waveland Press Inc.
- Guffey, M.E., Rhodes, K., & Rogin, P. (2006). Business Communication: process and product (3rd ed.). Mason: Thomson South-Western.
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Aspects of workplaces
- Absenteeism
- Abusive supervision
- Aggression
- Anti-pattern
- Artificial intelligence
- Bullying
- Climate
- Culture
- Computer surveillance
- Conflict
- Control freak
- Counterproductive behaviour
- Coworking
- Culture of fear
- Democracy
- Deviance
- Discrimination
- Diversity
- Divide and rule
- Drug tests
- Effects of overtime
- Emotional labor
- Emotions
- Employee assistance
- Employee engagement
- Employee experience
- Employee monitoring
- Employee morale
- Employee recognition
- Employee silence
- Employee surveys
- Empowerment
- Evaluation
- Feminisation
- Generations
- Goofing off
- Gossip
- Happiness
- Harassment
- Health promotion
- Health surveillance
- Hostile work environment
- Humor
- Incivility
- Inequality
- Intervention
- Jargon
- Kick the cat
- Kiss up kick down
- Listening
- Machiavellianism
- Menopause
- Micromanagement
- Mobbing
- Narcissism
- Office politics
- Overwork
- Parkinson's law
- Performance appraisal
- Personality clash
- Phobia
- Positive psychology
- Privacy
- Probation
- Profanity
- Psychopathy
- Quality of working life
- Queen bee syndrome
- Rat race
- Relationships
- Revenge
- Robotics safety
- Role conflict
- Sabotage
- Spirituality
- Strategy
- Stress
- Toxic workplace
- Toxic leader
- Training
- Turnover
- Undermining
- Violence
- Virtual
- Wellness
- Work–family conflict
- Workload
- Workplace harassment
- Workwear
- Aspects of corporations
- Aspects of jobs
- Aspects of occupations
- Aspects of organizations
- Employment